Seasonal Retail At Your Service Associate, Irving Mall
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help customers, support sales and loyalty goals, and keep shopping, pickup, and return areas clean, organized, and inviting. Schedules may include a variety of shifts, including nights, weekends, and holidays, depending on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; schedules include weekend shifts.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges and share loyalty benefits and credit-account opportunities.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Comfort using electronic devices and technology.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas organized, clean, and shoppable; recover merchandise as needed.
- Complete BOPS orders promptly and provide curbside delivery when required.
- Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
- Share loyalty program benefits, support credit-account acquisition, and work toward sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with teammates and contribute to individual and store results.
- Maintain regular, dependable attendance and punctuality.
- Follow employment policies and safety rules and procedures.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
