Seasonal Retail At Your Service Associate, Lynnhaven Mall
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays, and hours depend on business needs and colleague availability. You welcome customers with genuine hospitality, help with total-store fulfillment, use the systems needed to complete transactions, and keep the pickup and return areas organized. You support timely completion and curbside delivery of BOPS orders, recover merchandise, share loyalty program benefits, and help customers complete their visit positively. You also contribute to sales goals, learn about products and promotions, and work collaboratively to achieve individual and store results. The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role requires standing for at least two consecutive hours and lifting at least 25 pounds.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goals, open credit accounts, and share loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours; and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and support curbside delivery.
- Recover merchandise and maintain a shoppable space.
- Welcome customers, engage in friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Work with colleagues to achieve individual and store results and improve customer service.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
