Seasonal Retail At Your Service Associate, Deerbrook Mall

Macy's • Humble, TX

19h • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while upholding Macy’s service standards. You help deliver a seamless, personalized shopping experience through customer service, selling, teamwork, and genuine hospitality. The role involves working in a fast-paced environment with changing priorities and a variety of shifts, including nights, weekends, and holidays. You also help maintain a clean, organized, and inviting shopping space.

You prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the At Your Service area is ready for customers. You welcome customers, assist with store fulfillment and transactions, keep the collection area organized, recover merchandise, and maintain pickup and return areas. You help ensure BOPS orders are completed on time and delivered curbside, share loyalty program benefits, and close interactions with a sincere thank-you. Colleagues are expected to support one another, work toward sales and store goals, and continually learn and improve.

Schedules depend on business needs and colleague availability. All schedules include weekend shifts. The posting describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goals and share loyalty benefits and credit account opportunities with customers.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Ability to use electronic devices, computers, handheld equipment, and cash registers and process register transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Provide welcoming, personalized customer service and help customers with total store fulfillment.
• Use the systems needed to complete transactions and handle customer orders.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and help maintain a clean, shoppable store environment.
• Complete BOPS orders in a timely manner and support curbside delivery.
• Review sales goals, new arrivals, top-selling items, trends, and promotions to support the team and engage customers.
• Share loyalty program benefits and acquire new customers by opening credit accounts.
• Work collaboratively with colleagues, contribute to sales goals, and learn from one another.
• Follow Macy’s service standards and provide customers with a sincere, helpful closing to their visit.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed