Retail Fulfillment Associate, Wheaton Plaza - Part Time

Macy's•Wheaton, MD

2d•Onsite

About The Position

The Retail Fulfillment Associate supports store operations that drive sales, profit, and excellent customer service for omnichannel shoppers. The role helps create a friction-free shopping experience by completing pickup and shipping tasks, assisting customers, and collaborating with store teams. The position requires flexibility to work various shifts, including nights, weekends, and holidays, in a fast-paced environment.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness, willingness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to handle electronic devices.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Greet customers, answer questions, provide assistance, and promptly address concerns to support a positive shopping experience.
Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
During peak periods, retrieve pickup orders from back-of-house storage and deliver them curbside to customers.
Select merchandise from the selling floor and pack it according to applicable policies and techniques.
Process shippable returns and abandoned in-store pickup orders.
Assist other teams as needed, including unloading and processing new merchandise by type, size, or category.
Collaborate with team members to achieve department goals and maintain a positive work environment.
Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Help foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice