Retail Sales Associate, Wheaton Plaza - Full Time

Macy's • Wheaton, MD

2d

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, make personalized product recommendations, explain products and services, and help customers complete their purchases. You work toward sales goals by engaging customers, using effective selling behaviors, and building trust and loyalty.

You help keep the sales floor and fitting rooms clean, organized, and inviting. You stay informed about sales goals, new arrivals, popular products, trends, promotions, loyalty programs, and store systems. You also collaborate with colleagues to deliver a welcoming customer experience and support individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

• No education or experience is required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort using electronic devices, point-of-sale technology, and applications.
• Ability to work independently, adapt to changing priorities, and contribute to a team.
• Ability to build customer relationships, achieve sales goals, and collaborate with colleagues.

Responsibilities

• Greet and connect with customers in a friendly, genuine manner and support a positive shopping experience.
• Ask questions to identify customer needs and recommend relevant products and options to complete sales.
• Wrap up customer interactions by celebrating purchases, sharing loyalty program benefits, and thanking customers.
• Learn store products, services, loyalty programs, and sales systems to help customers and suggest additional items.
• Work toward sales goals and participate in pre-selling and sales-boosting events.
• Maintain department recovery standards, including the selling floor and fitting rooms.
• Present merchandise effectively, ensure accurate pricing, and process markdowns accurately and promptly.
• Keep the shopping space clean, organized, and prepared for customers.
• Collaborate with colleagues and foster an accepting, respectful environment.
• Stay current on product knowledge, trends, training, sales goals, and promotions.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed