Seasonal Retail Fulfillment Support Associate, Wheaton Plaza
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment tasks, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support accurate, positive interactions. Your attention to detail, teamwork, and operational focus contribute to sales, customer loyalty, and store success. You prepare the store by reviewing goals, learning about products and promotions, and completing tasks such as receiving merchandise, tagging items, and organizing the stockroom. You help customers on the sales floor and during pickups, maintain shoppable areas by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. You also share loyalty benefits, complete orders, organize the stockroom, and help prepare the team for the next day. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays; dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, willingness to start new tasks, and ability to adapt to changing priorities while working independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise, pack and ship online orders, and assist with in-store and curbside pickup.
- Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
- Review goals and learn about products and promotions in preparation for the workday.
- Receive and tag merchandise and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits and support sales goals, including acquiring new customers by opening credit accounts.
- Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
- Collaborate with colleagues and contribute to store and individual results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
