Retail Fulfillment and Receiving Support Associate, White Marsh - Flex

Macy's•White Marsh, MD

1d•$17 - $20•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, this role supports store operations, maintains inventory accuracy, and helps ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, delivering orders curbside, monitoring alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time, and maintaining efficient stockroom and sales-floor operations. The role also involves greeting customers, resolving issues, and delivering curbside orders with care. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, operational excellence, hospitality, selling, and achieving goals. Daily work may include reviewing goals, learning about products and promotions, preparing the store, tagging merchandise, organizing the stockroom, assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues are expected to support one another, improve continuously, take pride in their work, and contribute to individual and store results. Schedules include weekend shifts. Hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Support efficient stockroom and sales-floor operations and maintain inventory accuracy.
Greet customers, listen to their needs, resolve issues, and provide helpful service, including during curbside pickups.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, learn about products and promotions, and help prepare the store for success.
Work collaboratively with colleagues and contribute to sales goals and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice