Retail Fulfillment and Receiving Support Associate, North Point - Flex
About The Position
The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps deliver a smooth customer experience. The role involves receiving, organizing, and tagging merchandise; processing trailers; picking and packing orders; retrieving back-of-house orders and delivering them curbside; and monitoring alerts to ensure Buy Online Pickup In-Store orders are ready on time. The associate also helps keep the stockroom and sales floor efficient and shoppable by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. The position includes customer-facing work such as greeting shoppers, listening to their needs, resolving issues, and handling curbside pickups with care. Associates work collaboratively, support store and sales goals, learn about products and promotions, and contribute to a welcoming, inclusive customer experience. Schedules depend on business needs and colleague availability, include weekend shifts, and require flexible availability for days, evenings, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, and work both independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, organize, and tag merchandise and maintain an orderly stockroom.
- Process trailers and maintain inventory accuracy.
- Pick, pack, and process customer orders, including retrieving and delivering orders curbside.
- Monitor alerts and complete Buy Online Pickup In-Store orders on time.
- Maintain a shoppable sales floor and fitting rooms by recovering spaces, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
- Learn about products and promotions, work toward sales goals, and collaborate with colleagues to support store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
