Retail Fulfillment and Receiving Support Associate, White Marsh - Flex

Macy's•Nottingham, MD

22h•Onsite

About The Position

The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, delivering curbside orders, and monitoring alerts so Buy Online Pickup In-Store orders are ready on time. The role also helps keep the stockroom and sales floor operating efficiently. The associate interacts with customers by greeting them, listening to their needs, resolving issues, and delivering curbside orders with care. They help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Teamwork, attention to detail, hospitality, and a commitment to operational excellence contribute to customer satisfaction and store performance. Schedules depend on business needs and colleague availability. Weekend shifts are required. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, tag, and process merchandise, including processing trailers.
Pick, pack, and fulfill orders accurately and on time.
Retrieve orders from back-of-house storage and deliver them curbside to customers.
Monitor alerts to help ensure Buy Online Pickup In-Store orders are ready on time.
Maintain inventory accuracy and keep the stockroom operating efficiently.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Work collaboratively with colleagues to support store operations and customer service.
Work toward daily sales goals and contribute to individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice