Seasonal Fulfillment and Receiving Support Associate, White Marsh

Macy's•Nottingham, MD

1d•$17 - $20•Onsite

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. Duties include receiving, tagging, and organizing merchandise; maintaining the stockroom and sales floor; picking, packing, and retrieving orders from back-of-house storage; delivering curbside orders; and monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. You also interact with customers by greeting them, listening and resolving issues, and delivering orders with care. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and organizing merchandise. During the day, they recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They share loyalty program benefits, help customers find what they need, and organize the stockroom and complete orders at the end of the day. Teamwork, hospitality, operational excellence, and continuous improvement contribute to customer satisfaction and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, retrieve, and complete customer orders, including BOPS orders, accurately and on time.
Deliver orders curbside and provide helpful customer service, including greeting customers and resolving issues.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals and learn about products and promotions in preparation for the workday.
Share loyalty program benefits and help customers with their shopping needs.
Work collaboratively with colleagues to support store operations and customer service.
Complete end-of-day tasks, organize the stockroom, and prepare the team for the next day.
Work toward sales goals and continually improve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice