Retail Fulfillment and Receiving Support Associate, Oxmoor - Flex

Macy's•Louisville, KY

1d•$15 - $20•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Tasks include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor running efficiently. The role also involves customer interaction, including warmly greeting shoppers, resolving issues, and carefully delivering curbside orders. You contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. Colleagues are expected to focus on selling, reaching goals, working as a team, and creating positive experiences through hospitality. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; helping customers and completing orders accurately and on time; recovering the sales floor and fitting rooms; updating signs and pricing; restocking merchandise; and supporting merchandise moves. Colleagues collaborate with one another, strive to improve, achieve sales goals, and contribute to individual and store results. Schedules depend on business needs and colleague availability. All schedules include weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Responsibilities

Receive and organize merchandise, tag items, and maintain an organized stockroom.
Pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Maintain inventory accuracy and support efficient stockroom and sales-floor operations.
Greet customers, listen to their needs, resolve issues, and provide helpful customer interactions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, learn about products and promotions, work toward sales goals, and collaborate with colleagues.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice