Retail Fulfillment and Receiving Support Associate, Oxmoor - Flex
About The Position
The Retail Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps deliver a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store orders are completed on time and helps keep the stockroom and sales floor running efficiently. The position also involves customer interactions, including greeting shoppers, listening and resolving issues, and handling curbside order delivery. Associates help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They work toward sales goals, collaborate with colleagues, and contribute to store results through attentive service and operational excellence.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and interest in meeting daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, eager to start a new venture, and able to adapt to changing priorities.
- Ability to work independently and contribute to team dynamics.
- Ability to stand for at least two consecutive hours and lift at least 50 pounds.
- Ability to perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Receive and organize merchandise, tag items, and maintain an orderly stockroom.
- Pick, pack, and fulfill customer orders, including monitoring alerts to complete Buy Online Pickup In-Store orders on time.
- Process trailers and retrieve orders from back-of-house storage.
- Deliver orders to customers curbside with care.
- Greet customers, listen to their needs, and help resolve issues.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Work collaboratively with colleagues and contribute to sales goals and store results.
- Review goals, learn about new products and promotions, and prepare the store for daily operations.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
