Retail Fulfillment and Receiving Support Associate, Valley View Mall - Flex
About The Position
The Retail Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store orders are ready on time and helps keep the stockroom and sales floor operating efficiently. The role also involves interacting with customers by greeting shoppers, listening to and resolving issues, and providing careful curbside order delivery. Associates may recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They work collaboratively with colleagues, contribute to sales goals, and help create a welcoming, customer-focused store experience. Schedules depend on business needs and colleague availability; weekend shifts are required, and availability is expected across days, evenings, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, organize, tag, and process merchandise, including trailers.
- Maintain inventory accuracy and organize the stockroom.
- Pick, pack, and fulfill customer orders, including Buy Online Pickup In-Store orders, while monitoring alerts to ensure orders are ready on time.
- Retrieve orders from back-of-house storage and deliver them curbside to customers.
- Greet customers, listen to their needs, resolve issues, and provide helpful service.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Work collaboratively with colleagues to support store operations and customer service.
- Work toward daily sales goals and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
