Retail Framing Manager
About The Position
The Retail Framing Manager leads and coaches a team of framers, builds customer relationships, develops custom framing solutions, and drives custom framing sales. The role helps customers create memorable framing solutions for their art while ensuring high-quality work is completed on time. Working with the Store Manager, the manager oversees adherence to standard operating procedures, company programs, policies, and standards, and holds the team accountable for store conditions and results. The manager plans framing workload, reviews sales and production workload, manages inventory and safety processes, tracks performance indicators, and serves as Manager on Duty. The role also supports team hiring, onboarding, coaching, training, performance management, truck unloading, stocking, customer service, and omnichannel processes. The position is based in a public retail store. Work hours include nights, weekends, and early mornings. Store areas are climate controlled, though some stock rooms may not be; occasional outdoor work may be assigned. The frame shop contains a glass cutter and heat press. The stated total base pay range is $19.00–$23.70, and the position may be eligible for overtime compensation under applicable state and local laws.
Requirements
- Basic computer skills.
- Ability to regularly bend, lift, carry, reach, and stretch; move throughout the store; and remain standing for long periods.
- Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
Nice To Haves
- Previous custom framing experience is preferred.
- Retail management experience.
- Experience leading a sales team.
Responsibilities
- Lead and coach framers in customer relationship-building and custom framing sales.
- Assist the Store Manager with adherence to SOPs, company programs, applicable laws, policies, and standards; hold the team accountable for store conditions and results.
- Develop and coach team selling behaviors.
- Plan framing workload with the Store Manager and lead timely delivery of high-quality custom framing solutions.
- Achieve personal KPIs and manage the framing team toward its role KPIs.
- Review sales and production workload and create plans and sales-floor time for networking.
- Manage and execute assigned inventory management processes.
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty.
- Assist with interviewing, onboarding, coaching, observing, and training team members; support talent development and participate in team performance management.
- Partner daily with Managers on Duty regarding expectations for framing and other framers.
- Model accepting, respectful, positive behavior and promote the organization’s vision and values.
- Participate in truck unloading and stocking, following truck standards and budget requirements.
- Follow SOPs and company programs and help ensure a safe environment.
- Acknowledge customers, help them locate products, and provide solutions.
- Assist with omnichannel processes.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Various voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
