Framing Manager

Michaels Stores • Vista, CA

4d • $18 - $23 • Onsite

About The Position

The Framing Manager leads and coaches a team of framers, builds customer relationships, drives custom framing sales, and helps customers create framing solutions for their art. The role assists the Store Manager with store operations, policy and procedure compliance, team performance, and execution of company programs. It also plans framing workload with the Store Manager to deliver high-quality custom framing solutions on time and serves as Manager on Duty when assigned.

The position includes managing framing sales and production priorities, inventory, shrink and safety programs, and team development. It also involves supporting general store operations such as truck unloading, stocking, customer assistance, and omnichannel processes. The work takes place in a public retail store; the frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to regularly bend, lift, carry, reach, and stretch; move throughout the store; remain standing for long periods; lift heavy boxes and frames; and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading and managing adherence to SOPs and company programs, ensuring compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Plan workload with the Store Manager and lead delivery of high-quality custom framing solutions on time.
• Achieve personal KPIs and manage the framing team to achieve its role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities for the team.
• Partner daily with MODs on expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
• Follow SOPs and company programs and ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed