Framing Manager

Michaels • Boynton Beach, FL

10d • Onsite

About The Position

The Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, supports customers in designing framing solutions for their art, and helps ensure high-quality work is delivered on time. The Framing Manager assists the Store Manager with store operations, team development, sales and production planning, inventory management, safety, and compliance. The position also serves as Manager on Duty and supports general store and customer-service activities.

The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. The role may involve outdoor work when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, applicable laws and requirements, policies, and standards; hold the team accountable for store conditions and results.
• Develop and coach team selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal key performance indicators and manage the framing team toward its role-specific KPIs.
• Review sales and production workload and create plans and sales-floor time for networking.
• Manage and execute assigned inventory-management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance-management activities.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Model accepting and respectful interactions, a positive attitude, commitment to the organization’s vision and values, and a positive image.
• Participate in truck unloading and stocking to ensure standards are followed and tasks are completed within budget.
• Follow Standard Operating Procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed