Framing Manager

Michaels Stores • Marietta, GA

11d • Onsite

About The Position

The Framing Manager leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions for customers’ art. The role drives custom framing sales and helps customers create memorable framing solutions. It assists the Store Manager with store operations, team development, sales and production planning, inventory management, shrink and safety programs, and compliance with company policies and procedures. The Framing Manager also serves as Manager on Duty and supports customer service and omnichannel processes.

The position is based in a public retail store. The store’s public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to regularly bend, lift, carry, reach, and stretch; move throughout the store; and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Nice To Haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager with leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, and holding the team accountable for store conditions and results.
• Develop and coach team members’ selling behaviors.
• Plan workload with the Store Manager and lead delivery of high-quality custom framing solutions on time.
• Achieve individual key performance indicators (KPIs) and manage the framing team toward its role KPIs.
• Review sales and production workload and build plans, including sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in team performance management activities.
• Use leadership competencies for continued self-development.
• Partner daily with Managers on Duty regarding expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed