Retail Fragrances Sales Support Associate - Dior Mens, West Dade Miami International - Full Time
About The Position
The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items and contributing to the success of the department. The role also supports fulfillment and performs other duties as necessary. The position is full-time; Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The position requires a high school diploma or equivalent and 1–2 years of related experience. Colleagues should have strong interpersonal and communication skills, adaptability, and the ability to work independently and as part of a team. A flexible retail schedule, including days, evenings, weekends, and/or holidays, is required. The role involves frequent standing and movement, lifting, reaching, and using computers and other technology.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift at least 50 pounds and perform the physical tasks described, including standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide exceptional customer service to digital and in-store customers, making appropriate partnerships when needed.
- Explain and demonstrate fragrances through actual application or card application.
- Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
- Attend product training classes and seminars.
- Ensure proper presentation, organization, storage, and replenishment of stock.
- Participate in pre-selling and sales-driving events to maximize sales.
- Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset protection, inventory control, compliance, and shortage procedures.
- Comply with hygiene standards.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
- Support fulfillment and perform other duties as necessary.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
