Retail Fragrances Sales Support Associate - Dior, North Point - Full Time
About The Position
The Fragrance RSS Colleague provides professional customer services by selling and demonstrating fragrances and related items and contributes to the success of the department. The colleague also supports fulfillment and performs other duties as necessary. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. The position requires providing customer service to digital and in-store customers, demonstrating fragrance products, maintaining inventory and stock presentation, supporting sales events, processing merchandise, following safety and asset protection procedures, and maintaining dependable attendance. The colleague must be able to work a flexible retail schedule, including days, evenings, weekends, and/or holidays, and meet the physical demands of the role.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders.
- Ability to reach above eye level and meet the role’s color-vision demands.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Provide exceptional customer service throughout the store and support digital and in-person customers, making appropriate partnerships when necessary.
- Explain and demonstrate fragrance use through actual application or card application.
- Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
- Attend product training classes and seminars.
- Ensure proper presentation, organization, storage, and replenishment of stock.
- Participate in pre-selling and sales-driving events to maximize sales.
- Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow Asset Protection, inventory-control, compliance, and shortage-prevention procedures.
- Comply with hygiene standards.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
- Use computers, handheld equipment, and cash registers to perform job functions and process transactions.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
