Retail Fragrances Sales Support Associate - Dior, North Point - Full Time

Macy's • Alpharetta, GA

1d

About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related products, and contributes to the success of the department. The role also includes fulfillment and other duties as necessary. Colleagues provide service to both digital and in-store customers, support fragrance inventory and presentation, and follow safety, hygiene, asset protection, and inventory-control procedures. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The position requires a flexible retail schedule, including days, evenings, weekends, and/or holidays, as well as the physical activities and lifting described in the posting.

Macy’s offers a dynamic and inclusive work environment, competitive pay and benefits, health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities. Additional offerings include merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program with mental health counseling and legal and financial advice.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Ability to lift at least 50 pounds and perform the physical activities listed for the role.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Color vision.

Responsibilities

• Provide exceptional service to in-store and digital customers, making appropriate partnerships when needed.
• Explain and demonstrate fragrances through actual application or card application.
• Partner with the Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
• Attend product training classes and seminars.
• Present, organize, store, and replenish stock properly.
• Participate in pre-selling and sales-driving events to maximize sales.
• Process new receipts, damages, testers, and returns to vendors (RTVs) in a timely manner.
• Keep the work area free from hazards and work safely.
• Follow asset protection, inventory control, compliance, shortage, and hygiene procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.
• Perform fulfillment and other duties as necessary.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED