Retail Fragrances Sales Leader, Eastridge - Full Time

Macy's • San Jose, CA

8d • Onsite

About The Position

As a Fragrance Team Leader, drive sales and customer service across the Fragrance department. Share extensive product knowledge and develop and motivate colleagues to deliver excellent customer service and meet sales goals. Partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events that support sales goals. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.

Lead daily team activities by connecting business priorities with brand training, events, and product strategies. Support customer engagement, sales performance, team development, merchandising, and safe, compliant operations. The role requires flexible availability for retail hours, including days, evenings, weekends, and holidays, and includes extended periods of standing and walking and other physical tasks.

Requirements

• 1 to 2 years of relevant work experience.
• Demonstrated ability to lead, guide, support, and coach a team to improve performance and engagement.
• Proficiency in vendor product lines and beauty trends.
• Ability to use metrics and analyze reports to develop sales action plans.
• Strong written and verbal communication skills.
• Strong interpersonal skills and ability to work effectively across levels and departments.
• Creative, strategic, and technical thinking to address business challenges and opportunities.
• Attention to detail in daily tasks, report review, and achievement of business goals.
• Ability to collaborate with the Beauty team to drive sales and deliver the customer experience.
• Ability to motivate colleagues, engage customers, provide outstanding service, and work toward sales goals in a performance-based environment.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to stand or walk for at least two consecutive hours, lift at least 25 pounds, and perform tasks involving moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Connect business priorities to colleagues’ daily activities and explain how brand training, events, and product strategies drive sales.
• Model effective teamwork and behaviors, and communicate activities that achieve sales goals and improve the customer experience.
• Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
• Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
• Offer engaging customer experiences, product discovery, and relationship-building that encourage repeat visits.
• Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
• Build brand loyalty by engaging customers in the rewards program.
• Encourage continuous learning through personal example, product demonstrations, and peer learning.
• Maintain product knowledge by attending designated-brand virtual and in-person training.
• Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
• Follow safety and hygiene standards and asset-protection control procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed