Retail Fragrances Sales Leader, Salinas Northridge - Full Time

Macy's • Salinas, CA

1d • Onsite

About The Position

The Fragrance Team Leader drives sales and customer service across the Fragrance department. The role shares product knowledge and develops and motivates colleagues to deliver excellent customer service and meet sales goals. The Team Leader partners with the Sales and Customer Experience Manager and beauty vendors to execute company and store events. The position requires flexible availability for retail hours, including days, evenings, weekends, and holidays.

Requirements

• 1 to 2 years of relevant work experience.
• Demonstrated ability to lead, guide, support, and coach a team to improve performance and engagement.
• Knowledge of vendor product lines and beauty trends.
• Ability to use metrics and analyze reports to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work effectively across levels and departments.
• Creative, strategic, and technical thinking to address business challenges and opportunities.
• Attention to detail in daily tasks, reports, and business goals.
• Ability to collaborate with the total Beauty team to drive line sales and deliver the customer experience.
• Enthusiasm for the beauty industry and ability to provide outstanding customer service.
• Passion and a business-minded attitude suited to a performance-based work environment.
• Ability to pursue daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to stand or walk around the store for prolonged periods of at least two consecutive hours.
• Frequent use of computers and handheld electronic equipment.
• Ability to lift at least 25 pounds and perform constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
• The role may involve reaching above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Connect business priorities to colleagues’ daily activities by explaining how brand training, events, and product strategies drive sales.
• Model teamwork and appropriate behavior, and communicate activities that support sales goals and an elevated customer experience.
• Work with vendors and store leadership to execute events aligned with the marketing calendar and sales plan.
• Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
• Create compelling customer experiences, introduce customers to products, and build lasting customer relationships.
• Use the clientele program to build customer relationships, meet sales goals, and communicate promotions and product launches.
• Build brand loyalty by engaging customers in the rewards program.
• Promote continuous learning through personal example, product demonstrations, and peer learning.
• Maintain product knowledge through virtual and in-person training from designated brands.
• Merchandise new receipts; process damages and testers; and select merchandise for return to vendors.
• Follow safety and hygiene standards and comply with asset protection procedures.
• Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed