Retail Fragrances Sales Leader, Salinas Northridge - Full Time

Macy's•Salinas, CA

1d•$18 - $29

About The Position

The Fragrance Team Leader drives sales and customer service across the Fragrance department. The role shares product knowledge and develops and motivates colleagues to deliver excellent customer service and meet sales goals. The Team Leader partners with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute events and sales strategies. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

Demonstrated ability to lead a team, provide guidance and coaching, and drive performance and engagement.
Knowledge of vendor lines and beauty trends sufficient to serve as a subject-matter resource.
Ability to use metrics and analyze detailed reports to develop sales-goal action plans.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Creative, strategic, and technical thinking to address business challenges and opportunities.
Attention to detail in daily tasks, report review, and meeting business goals.
Ability to collaborate with the broader Beauty team to drive sales and deliver the customer experience.
Leads by example and motivates a team to reach goals.
Enthusiasm for the beauty industry and ability to provide outstanding customer service.
Passion and a business-minded attitude suited to a performance-based work environment.
Ability to pursue daily sales goals through customer interaction, outreach, relationship building, and recruiting new customers to the brand.
Ability to resolve customer problems constructively.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
1 to 2 years of relevant work experience.

Responsibilities

Connect business priorities to colleagues’ daily activities by explaining how brand training, events, and product strategies drive sales.
Model teamwork and appropriate behaviors, and communicate activities that support sales goals and elevate the customer experience.
Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
Create compelling customer experiences, introduce customers to products, and build lasting relationships.
Use the clientele program to build customer relationships, meet sales goals, and communicate promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Promote continuous learning through personal example, product demonstrations, and peer learning.
Maintain product knowledge by attending designated brand training, virtually and in person.
Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
Follow safety and hygiene standards and comply with asset protection procedures.
Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice