Retail Fragrances Sales Associate, Hulen Mall - Full Time

Macy's • Fort Worth, TX

1d • Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage while fostering meaningful connections and anticipating customer needs.

You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and deliver a seamless shopping experience. You maintain a shoppable space through merchandising, inventory upkeep, signage and pricing updates, processing merchandise, and supporting merchandise moves. You also promote loyalty benefits and credit accounts, meet sales goals, and collaborate with colleagues to serve customers and achieve store results.

This is a full-time position at Hulen Mall. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, and clienteling tools.

Responsibilities

• Welcome customers and provide personalized fragrance recommendations based on their preferences.
• Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
• Build customer relationships through attentive service, clienteling tools, and promotion of new launches, offers, and events.
• Collaborate with the Beauty team and colleagues to help customers discover products and services.
• Prepare and maintain a clean, organized, and shoppable sales floor, including merchandising merchandise, updating signs and pricing, and supporting merchandise moves.
• Process damages, testers, and selected merchandise for return to vendors.
• Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product information through training and vendor education.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Meet and surpass daily sales goals through exceptional service.
• Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
• Follow hygiene, compliance, and safety standards.
• Maintain dependable attendance and punctuality, and work required weekend shifts.
• Support teammates through honest, caring, and collaborative service.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed