Retail Fragrances Sales Associate, Hulen Mall - Full Time
About The Position
As a Fragrance Sales Associate, create a warm, welcoming environment through genuine hospitality and exceptional customer service. Engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. Demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage. Build meaningful customer connections, anticipate needs, and provide attentive service. Prepare the sales floor by keeping it clean, organized, and ready for customers; review sales goals, product arrivals, best sellers, trends, and promotions. Build customer relationships through friendly, personal conversations. Maintain a shoppable space by merchandising new receipts, processing damages, testers and merchandise to return to vendors, updating signs and pricing, and supporting merchandise moves. Promote loyalty benefits, help customers complete their purchases, and collaborate with colleagues to improve the customer experience and achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and provide tailored product recommendations.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences.
- Demonstrate and sell fragrances and related beauty products; educate customers about notes, layering techniques, and usage.
- Build customer relationships, promote loyalty benefits, and use clienteling tools to encourage repeat visits and customer loyalty.
- Promote new launches, offers, events, and the full range of products and services; collaborate with the Beauty team.
- Meet and surpass daily sales goals by delivering exceptional service.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain an organized, clean, and shoppable sales floor, including merchandising, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves.
- Maintain inventory, hygiene, and compliance standards and use point-of-sale and mobile selling technology effectively.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and product information.
- Support colleagues with honesty, care, and collaboration; participate in ongoing learning and vendor education.
- Complete customer transactions, ensure customers have what they need, and provide a sincere, personalized checkout experience.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
