Retail Fragrances Sales Leader, Eastridge - Full Time

Macy's•San Jose, CA

9d•$19 - $31

About The Position

The Fragrance Team Leader drives sales and customer service across the Fragrance department. The role shares product knowledge and develops and motivates colleagues to deliver excellent service and meet sales goals. The Team Leader partners with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute events and sales strategies. Full-time colleagues are typically scheduled to work 30 or more hours per week, depending on business needs and availability.

Requirements

Demonstrated ability to lead a team, providing guidance, support, and coaching to improve performance and engagement.
Proficiency in vendor lines and beauty trends.
Ability to use metrics and detailed reporting to develop action plans for sales goals.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Creative, strategic, and technical problem-solving ability.
Attention to detail in daily tasks, report review, and achievement of business goals.
Ability to collaborate with the broader Beauty team to drive line sales and deliver the customer experience.
Leads by example and motivates a team to reach goals.
Enthusiasm for the beauty industry and ability to provide outstanding customer service.
Passion and a business-minded attitude for success in a performance-based work environment.
Ability to pursue daily sales goals through customer interactions, client outreach, relationship building, and recruiting new customers to the brand.
Ability to resolve customer problems constructively.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
1 to 2 years of relevant work experience.
Ability to meet the physical requirements, including prolonged standing and walking, frequent computer and handheld-device use, lifting and moving, reaching, stooping, kneeling, crouching, climbing ladders, and visual tasks.

Responsibilities

Connect business priorities to colleagues’ daily activities by providing direction on brand training, events, and product strategies that drive sales.
Inspire teamwork, model expected behavior, and communicate activities that achieve sales goals and elevate the customer experience.
Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
Create compelling customer experiences, encourage product discovery, and build lasting customer relationships.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Promote continuous learning through personal example, product demonstrations, and peer learning.
Maintain product knowledge by attending virtual and in-person training from designated brands.
Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
Follow safety and hygiene standards and comply with asset protection controls.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice