Retail Fragrances Sales Specialist - L'Oreal, Dadeland - Full Time
About The Position
The Fragrance Selling Specialist provides professional customer service by selling and demonstrating fragrances and related items, completing transactions through the point-of-sale system, and contributing to department success. The role includes fulfillment and other duties as needed. The specialist offers personalized fragrance recommendations based on customers’ style, mood, and preferences, and demonstrates product knowledge, including fragrance notes, layering techniques, and usage, to build customer confidence and trust. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position is based at Macy’s Dadeland and is a full-time role.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to engage customers warmly, assess their needs, and recommend products that enhance the shopping experience.
- Strong selling skills focused on achieving sales goals, building loyalty, and acquiring new customers.
- Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
- Ability to stand for at least two consecutive hours and lift at least 50 pounds.
- Color vision and frequent use of computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.
Responsibilities
- Provide exceptional service to in-store and digital customers, making appropriate partnerships when necessary.
- Explain and demonstrate fragrance use through direct application or fragrance cards.
- Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
- Attend product training classes and seminars.
- Participate in pre-selling activities, sales-driving events, sales events, product launches, and promotions.
- Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset protection, inventory control, compliance, shortage-prevention, and hygiene procedures.
- Foster an inclusive environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
- Build customer relationships through genuine, personalized conversations that encourage repeat visits and long-term loyalty.
- Engage customers, identify their needs, and recommend products to drive sales and enhance the shopping experience.
- Meet or exceed daily sales goals through strong selling behaviors, exceptional service, and point-of-sale transactions.
- Promote loyalty programs and open credit accounts while explaining their benefits.
- Use clienteling and digital selling tools to maintain customer relationships, promote launches, and encourage return visits.
- Complete fulfillment and other duties as necessary.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
