About The Position
The Fragrance Selling Specialist provides professional customer service by selling and demonstrating fragrances and related products, processing transactions through the POS, and supporting department success. The role includes fulfillment and other duties as needed. The specialist makes personalized fragrance recommendations based on customers’ style, mood, and preferences, and explains fragrance notes, layering techniques, and usage to build customer confidence and trust. The position also focuses on developing customer relationships, driving sales, promoting loyalty programs and credit accounts, and using clienteling and digital selling tools. Schedules include weekend shifts and may include day, evening, and holiday hours, depending on business needs and colleague availability.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
- Ability to adapt quickly to changing priorities and work independently as well as part of a team.
- Ability to engage customers warmly, assess their needs, and recommend products that enhance the shopping experience.
- Strong selling skills focused on achieving sales goals, building loyalty, and acquiring new customers.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Color vision and frequent use of computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.
Responsibilities
- Provide exceptional customer service to in-store and digital customers, making appropriate partnerships when needed.
- Explain and demonstrate fragrance use through direct application or card application.
- Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
- Attend product training classes and seminars.
- Participate in pre-selling activities, sales-driving events, promotions, and new product launches.
- Process new receipts, damages, testers, and returns to vendors in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset protection, inventory control, compliance, shortage prevention, and hygiene procedures.
- Build genuine, personalized customer relationships that encourage repeat visits and long-term loyalty.
- Engage customers, identify their needs, recommend products, and work toward or exceed sales goals.
- Complete customer transactions through POS and promote loyalty programs and credit accounts by explaining their benefits.
- Use clienteling and digital selling tools to maintain customer relationships, promote launches, and increase return visits.
- Maintain dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
