Retail Fragrances Sales Specialist - Cartier, Dadeland - Full Time

Macy's•Miami, FL

20h•$16 - $20•Onsite

About The Position

The Fragrance Selling Specialist provides professional customer service by selling and demonstrating fragrances and related products, completing transactions through the point-of-sale system, and contributing to the department’s success. The role includes fulfillment and other duties as needed. Specialists offer personalized fragrance recommendations based on customers’ style, mood, and preferences, and use product knowledge—including fragrance notes, layering techniques, and usage—to create a welcoming experience and build customer trust. The position also involves supporting sales and inventory operations, maintaining a safe and compliant work area, attending product training, and participating in sales events and product launches. Specialists build customer relationships, promote loyalty programs and credit accounts, and use clienteling and digital selling tools to encourage repeat visits and achieve sales goals. This is a full-time role at the Dadeland location; full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

High school diploma or equivalent.
1–2 years of related experience.
Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to work independently and as part of a team.
Ability to engage customers warmly and knowledgeably, assess their needs, and recommend products.
Strong selling skills focused on achieving sales goals, building loyalty, and acquiring new customers.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders.
Ability to reach above eye level and perform tasks requiring color vision.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide exceptional service to in-store and digital customers, making appropriate partnerships when necessary.
Explain and demonstrate fragrance use through direct application or application to a card.
Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
Attend product training classes and seminars.
Participate in pre-selling and sales-driving events to maximize sales.
Process new receipts, damages, testers, and returns to vendors in a timely manner.
Keep the work area free from hazards and work safely.
Follow asset protection, inventory control, compliance, shortage, and hygiene procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Maintain dependable attendance and punctuality.
Build customer relationships through genuine, personalized conversations that encourage repeat visits and loyalty.
Engage customers, identify their needs, and recommend products that enhance their experience.
Meet and exceed daily sales goals through exceptional service, effective selling behaviors, and POS transactions.
Promote loyalty programs and open credit accounts while explaining their benefits.
Use clienteling and digital selling tools to maintain customer relationships, promote launches, and increase return visits.
Participate in sales events, new product launches, and promotions.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice