Retail Fragrances Sales Counter Manager - Tom Ford, Dadeland - Full Time
About The Position
As the Leader, Fragrance Counter Manager, you will lead a team of fragrance colleagues and manage the fragrance business, including the counter’s overall performance and daily operations. You will model expert product knowledge and exceptional customer service while building a high-energy selling culture. Through coaching and development, you will help the team meet and exceed sales goals and create memorable customer experiences. You will also cultivate client loyalty through outreach, follow-up, and personalized service. You will partner with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies. You will help ensure that the counter operates efficiently, meets brand standards, remains well-stocked and visually appealing, and provides an engaging, service-driven shopping experience. The role requires a flexible schedule, including days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Ability to demonstrate flexibility, sound judgment, and a passion for the beauty industry.
- Ability to perform frequent computer and technology use, including handheld equipment and cash-register transactions.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience is preferred.
Responsibilities
- Lead and develop fragrance colleagues, setting an example through product knowledge, customer service, collaboration, and a positive selling culture.
- Manage the fragrance counter’s daily operations and overall business performance.
- Deliver personalized customer consultations, expert product recommendations, and exceptional service.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events, product launches, and promotional strategies to drive traffic, engagement, and sales.
- Maintain brand standards, including merchandising, cleanliness, tester hygiene, signage, pricing, and stock replenishment.
- Collaborate with vendors, personal stylists, store leadership, and colleagues to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-selling products, and beauty trends, and support team education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Keep the counter organized, polished, and welcoming, and support merchandising updates.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Work a flexible schedule, including days, evenings, nights, weekends, and holidays, with dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
