Beauty Counter Manager - Tom Ford - Fashion Show
About The Position
The Beauty Counter Manager at Nordstrom’s Beauty Department serves as both a salesperson and teacher, creating personalized beauty experiences while maximizing sales for the assigned beauty brand. The role involves working in a commissioned sales environment, helping customers meet their beauty goals, and building an in-store and digital customer following. The position includes makeup applications and skincare analyses, product recommendations, sales goal achievement, coordination of vendor events and promotions, and maintenance of strong vendor relationships. The manager also supports a welcoming and inclusive customer experience, keeps the department organized and clean, stays current on beauty trends and products through training, and handles sales, refunds, exchanges, and Nordstrom Rewards enrollment.
Requirements
- Passion for customer service and beauty, including trends, makeup application, and skincare.
- Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
- Empathy and respect for all customers, and ability to provide a supportive environment during makeup and skincare applications.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals and interest in using networking and technology.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
- High level of ownership, accountability, and initiative.
- Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
- Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.
Responsibilities
- Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
- Collaborate with team members to create a welcoming and inclusive environment for all customers.
- Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
- Manage the scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to maximize business results.
- Keep the department organized, clean, and customer-ready.
- Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
- Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.
Benefits
- Medical, vision, and dental coverage
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability coverage
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Potential eligibility for performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
