Retail Fragrances Sales Counter Manager - Tom Ford, Dadeland - Full Time

Macy's•Miami, FL

8h•Onsite

About The Position

The Fragrance Counter Manager leads the fragrance team and manages the counter’s daily operations and overall business performance. The role provides expert product knowledge and exceptional customer service while building a high-energy selling culture. Through coaching and development, the manager helps colleagues meet and exceed sales goals and create memorable customer experiences. The position emphasizes developing loyal client relationships through outreach, follow-up, and personalized service, and partnering with the Sales and Customer Experience Manager and brand vendors on events, product launches, and promotional strategies. The manager also ensures the counter operates efficiently, is well-stocked and visually appealing, and meets brand standards. The manager sets a positive example for the team, reviews sales goals and product information, supports customers on the sales floor, and maintains clean testers, current signage and pricing, and appealing displays. The role includes sharing loyalty benefits, helping acquire new customers through credit accounts, resolving customer concerns, and supporting teamwork and continuous improvement. The position requires a flexible schedule, including days, evenings, nights, weekends, and holidays, and regular, dependable attendance and punctuality. The role involves frequent use of computers and other technology, handheld equipment, and a cash register. Physical requirements include talking, lifting, constant movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders. Close vision, color vision, depth perception, and focus adjustment are also required.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules or procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, handheld equipment, and a cash register and process register transactions.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Coach and develop colleagues to meet and exceed sales goals.
Maintain a polished, organized, well-stocked, and visually appealing fragrance counter.
Support merchandising updates and ensure testers, signage, pricing, and displays meet standards.
Manage multiple priorities in a fast-paced environment.
Work a flexible schedule, including days, evenings, nights, weekends, and holidays, with dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal or financial advice.