Retail Fragrances Sales Counter Manager - Creed, Willowbrook Mall - TX - Full Time
About The Position
As the Leader, Fragrance Counter Manager, you will lead a team of fragrance colleagues and manage the fragrance counter’s business, performance, and daily operations. You will provide expert product knowledge and exceptional customer service, coach and develop colleagues to achieve sales goals, and create memorable customer experiences. You will build a loyal customer base through personalized service, outreach, and follow-up, and partner with the Sales and Customer Experience Manager and brand vendors on events, product launches, and promotional strategies. You will also ensure the counter operates efficiently, meets brand standards, and provides an engaging shopping experience. The role involves setting a positive example for the team, reviewing sales goals and keeping current on products and trends, welcoming and assisting customers, maintaining clean and stocked testers and appealing displays, and supporting merchandising updates. You will encourage loyalty engagement and collaborative service while working to improve sales and customer experience. The position requires flexible availability, including days, evenings, nights, weekends, and holidays, with regular dependable attendance and punctuality. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules/procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Relevant retail, beauty, or leadership experience of 3–5 years is preferred.
Responsibilities
- Lead fragrance colleagues and manage the fragrance counter’s daily operations and overall business performance.
- Provide personalized customer consultations, expert product knowledge, and exceptional customer service.
- Coach and develop the team to meet and exceed sales goals.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow sales and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, tester upkeep, signage and pricing accuracy, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Keep informed about product launches, best-sellers, and beauty trends, and support team education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Maintain a polished, organized, and welcoming counter and support merchandising updates.
- Work a flexible schedule, including days, evenings, nights, weekends, and holidays, and maintain dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
