Retail Fragrances Sales Counter Manager - Creed, Willowbrook Mall - TX - Full Time
About The Position
The Fragrance Counter Manager leads a team of fragrance colleagues and manages the fragrance counter’s daily operations and overall performance. The role provides expert product knowledge, exceptional customer service, and a high-energy selling culture, while coaching and developing colleagues to meet sales goals and create personalized customer experiences. The manager builds client loyalty through outreach and follow-up, maintains an efficient and visually appealing counter, and partners with the Sales and Customer Experience Manager and brand vendors on events, launches, and promotional strategies.
Requirements
- Flexible availability, including days, evenings, nights, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead and develop fragrance colleagues, setting a positive example and supporting teamwork.
- Deliver personalized customer consultations, expert product knowledge, and exceptional service.
- Build lasting client relationships through customer outreach and follow-up.
- Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards, merchandising, counter hygiene, tester supplies, signage, pricing, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to improve sales and customer experience.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends, and support team education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Ensure the counter is organized, polished, and prepared to welcome customers.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
