Retail Cosmetics Brand Expert - Clarins, Willowbrook Mall - TX - Full Time
About The Position
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The position involves setting a positive example for the team, preparing and maintaining the beauty counter, reviewing sales goals and product information, welcoming and assisting customers, maintaining brand standards and displays, promoting loyalty benefits, supporting colleagues, and working toward individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The role requires frequent customer and colleague interaction, standing and moving throughout the workday, lifting, reaching, and using computers and other technology, including handheld equipment and a cash register. Macy’s offers competitive pay and benefits, a dynamic and inclusive environment, and opportunities for learning and leadership development.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands as required by the role.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology needed to perform job functions, including handheld equipment and a cash register, and to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience is preferred.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with strong attention to detail.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Coach fellow Beauty Advisors and lead by example through service, product knowledge, and teamwork.
- Maintain clean, stocked testers, current signage and pricing, and visually appealing displays.
- Support merchandising updates and keep the counter organized and ready for customers.
- Review daily sales goals and product information, and support the team in achieving sales goals.
- Demonstrate collaboration, honesty, and care while supporting peers and customers.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
