Retail Fragrances Brand Expert - Maison Francis Kurkdjian, Willowbrook Mall - NJ - Full Time

Macy's•Wayne, NJ

6d•Onsite

About The Position

As a Beauty Brand Expert at Macy’s, you are the go-to authority for the assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You educate customers about products, create personalized routines, demonstrate trends, inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You build customer loyalty through clienteling and relationships, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. You use brand knowledge and business acumen to analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. Daily work includes preparing the counter and reviewing sales goals, launches, best-sellers, and beauty trends; welcoming and advising customers; maintaining clean, stocked testers and current signage and pricing; supporting merchandising updates and brand standards; and encouraging loyalty engagement and positive customer interactions. The role requires collaboration, a focus on continuous improvement, and dependable attendance. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands as required.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Sound judgment and passion for the beauty industry.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Prepare the counter, review sales goals, and stay informed about products and trends.
Coach and support fellow Beauty Advisors, model teamwork, and lead by example.
Maintain clean and well-stocked testers, current signage and pricing, and visually appealing displays.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice