Retail Fragrances Brand Expert - Maison Francis Kurkdjian, Willowbrook Mall - NJ - Full Time
About The Position
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast, creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. Using your understanding of the brand and business acumen, you analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role includes setting a positive example for the team, preparing and maintaining the counter, staying informed about launches and trends, welcoming customers, supporting merchandising, and helping ensure customers learn about loyalty benefits and leave with what they need. You model collaboration, honesty, and care while working toward sales goals and individual and store results. This is a full-time role at Macy’s Willowbrook Mall in New Jersey, assigned to Maison Francis Kurkdjian. Full-time colleagues are typically scheduled to work 30 or more hours per week; actual hours depend on business needs and colleague availability.
Requirements
- Demonstrate sound judgment and a passion for the beauty industry.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology needed for job functions, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Set a positive example by preparing the counter, reviewing sales goals, and staying current on products and trends.
- Coach and support fellow Beauty Advisors and encourage teamwork.
- Welcome customers, build relationships through personal conversations, and provide exceptional service.
- Maintain clean, stocked testers, current signage and pricing, and visually appealing displays that reflect brand standards.
- Support merchandising updates and keep the selling space shoppable and welcoming.
- Encourage the team to share loyalty benefits and ensure customers leave with what they need.
- Work collaboratively with peers to serve customers and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
