Beauty Brand Expert - Clarins, Bellevue Square - Full Time

Macy's•Bellevue, WA

3d•Onsite

About The Position

The Beauty Brand Expert at Macy’s is the go-to authority for an assigned beauty brand, responsible for driving sales, elevating the customer experience, and leading with product knowledge and enthusiasm. The role includes providing personalized consultations, creating beauty routines, demonstrating trends, and helping customers find products that meet their needs. The Beauty Brand Expert also supports and coaches fellow Beauty Advisors, models exceptional service, and builds customer loyalty through clienteling, outreach, and follow-up. The position executes brand strategies, events, and training in collaboration with store leadership and vendor partners. It involves reviewing sales results, identifying opportunities, implementing strategies to improve performance, maintaining brand merchandising and hygiene standards, and keeping the counter stocked, organized, and customer-ready. The role requires working in a fast-paced, goal-driven environment and may include acquiring new customers by opening credit accounts and sharing loyalty benefits. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.
Sound judgment and a passion for the beauty industry.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Coach and support fellow Beauty Advisors, model teamwork, and lead by example.
Keep the counter polished, organized, and prepared; ensure testers are clean and stocked, signage and pricing are current, and displays reflect brand standards.
Support merchandising updates and maintain a visually appealing, welcoming space.
Review daily sales goals and stay informed about product launches and top-performing products.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.