Retail Cosmetics Brand Expert - Clarins, Mall Of Georgia - Full Time

Macy's•Buford, GA

About The Position

At Macy’s, the Beauty Brand Expert is the go-to authority for the assigned brand, driving sales and elevating the customer experience through product expertise, personalized consultations, and enthusiasm for beauty. The role creates tailored beauty routines, demonstrates trends, supports customer loyalty and client development, and helps educate and coach fellow Beauty Advisors. The Brand Expert leads by example, collaborates with store leadership and vendor partners, and carries out brand strategies, events, and training. The position includes reviewing sales goals and business results, identifying opportunities to grow sales, and implementing strategies in a fast-paced, goal-driven environment. The Brand Expert maintains brand presentation and hygiene standards, keeps products and testers replenished, and helps ensure displays, signage, and pricing are current. The role also requires resolving customer concerns professionally, acquiring new customers by opening credit accounts and sharing loyalty benefits, and supporting teamwork and a welcoming customer experience. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The position requires regular, dependable attendance and punctuality, with flexible availability including days, evenings, weekends, and holidays.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Inspire and support Beauty Advisors through teamwork, coaching, and leading by example.
Keep the counter polished and organized, maintain clean and stocked testers, and ensure signage, pricing, and displays meet brand standards.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice