Retail Cosmetics Sales Leader - Prestige Beauty, Mall of Georgia - Full Time

Macy's • Buford, GA

5d • $17 - $27 • Onsite

About The Position

As a Leader, Prestige Selling at Macy’s, you help drive sales, elevate the customer experience, and support the success of the Beauty department. You serve as an expert across multiple prestige cosmetics brands, using product knowledge and leadership skills to create a high-performing, customer-focused environment. You lead by example, provide personalized service, coach Beauty Advisors toward performance goals, and execute events and brand strategies to grow market share. You foster client loyalty, champion product launches, and partner with vendors and store leadership to deliver business results.

The role includes reviewing sales goals and product trends; building customer relationships through hospitality, consultations, outreach, and follow-up; monitoring sales performance and implementing strategies; planning events; maintaining brand standards, merchandising, hygiene, and stock; sharing loyalty benefits and acquiring new customers through credit accounts; resolving customer concerns; and educating the team on products and trends. The position requires a flexible schedule, including days, evenings, nights, weekends, and holidays, along with dependable attendance.

The work involves frequent customer and colleague communication, standing and moving for extended periods, lifting, reaching, stooping, kneeling, crouching, and climbing ladders. It also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, nights, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting client relationships and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results, then implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about product launches, best-sellers, and beauty trends to support team education.
• Coach and inspire Beauty Advisors, support team performance goals, and lead by example on the sales floor.
• Maintain a polished, organized, shoppable counter, including clean and stocked testers, current signage and pricing, and brand-standard displays.
• Support merchandising updates and keep the sales space visually appealing throughout the day.
• Encourage the team to share loyalty benefits and provide customers with a thoughtful, complete service experience.
• Review daily sales goals and stay informed about launches, top-performing products, and trends.
• Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed