Retail Cosmetics Sales Leader - Prestige Beauty, Mall of Georgia - Full Time

Macy's•Buford, GA

5d•Onsite

About The Position

As a Leader, Prestige Selling at Macy’s, you help drive sales, elevate the customer experience, and support the success of the Beauty department. Serving as an expert across multiple prestige cosmetics brands, you use product knowledge and leadership skills to create a high-performing, customer-focused environment. You lead by example through personalized customer service, coaching Beauty Advisors to meet performance goals, and executing events and brand strategies to grow market share. You foster client loyalty, champion new product launches, and partner with vendors and store leadership to deliver business results. Daily work includes reviewing sales goals and product launches, following beauty trends, preparing and maintaining the cosmetics counter, engaging customers, supporting merchandising, and ensuring testers, signage, pricing, and displays meet standards. You help the team share loyalty benefits, complete customer interactions with care, collaborate with colleagues, and work toward individual and store sales goals. The position requires flexible availability for days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends to support team education.
Coach Beauty Advisors and support the team in meeting performance goals.
Prepare and maintain a polished, organized, shoppable cosmetics counter, including clean and stocked testers and current signage and pricing.
Support merchandising updates and maintain visually appealing displays throughout the day.
Work collaboratively with colleagues and model service, honesty, and care.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.