About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized, inspiring shopping experiences that build confidence and drive sales. You educate customers, provide expert product advice and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. The role combines hospitality, beauty product knowledge, and a passion for helping customers. Colleagues prepare the sales floor, review goals and product information, engage customers, maintain counters and merchandise displays, refresh signage and pricing, support merchandise moves, share loyalty program benefits, and collaborate with teammates. Part-time colleagues are typically scheduled 12–24 hours per week, and all schedules include weekend shifts. Hours depend on business needs and colleague availability.

Requirements

  • At least 1 year of customer service or selling experience.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Create personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining the benefits and use of beauty products.
  • Provide product advice and tailored consultations, including makeup application and skincare recommendations as appropriate.
  • Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
  • Meet and surpass daily sales goals by delivering exceptional service.
  • Acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
  • Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
  • Effectively use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
  • Review sales goals, learn about new arrivals and top-selling items, and stay up to date on trends and promotions.
  • Support colleagues through honest, caring, and collaborative teamwork.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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