Beauty Brand Expert - Clarins, Woodfield - Full Time

Macy's•Schaumburg, IL

3d•$17 - $28•Onsite

About The Position

As a Beauty Brand Expert at Macy’s, you are the authority for your assigned brand and are responsible for driving sales, elevating the customer experience, and leading with product expertise and enthusiasm. You create personalized beauty routines, demonstrate trends, build customer loyalty through clienteling, and help customers find products that meet their needs. You inspire and coach Beauty Advisors, lead by example through exceptional service, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. You review sales performance, identify opportunities, and implement strategies to grow the business in a fast-paced, goal-driven environment. You also maintain brand standards, support merchandising and stock replenishment, resolve customer concerns, and acquire new customers by opening credit accounts and sharing loyalty benefits. The position requires regular, dependable attendance and flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Physical requirements include talking, lifting, moving, standing, reaching, and using computers and other technology to perform job functions.

Requirements

Demonstrate sound judgment and passion for the beauty industry.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Able to talk, lift, move, stand, and reach with arms and hands.
Able to stand for at least two consecutive hours and lift at least 25 pounds.
Able to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Able to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Set a positive example, support and coach Beauty Advisors, and foster teamwork.
Keep the counter polished, organized, stocked, and aligned with brand standards.
Support merchandising updates and keep testers, signage, pricing, and displays current.
Encourage loyalty engagement and ensure customers leave with the products and information they need.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice