Beauty Brand Expert - Lancome, South Park - Full Time
About The Position
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast, creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. You use your understanding of the brand and business acumen to analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role includes setting a positive example for the team, preparing and maintaining the beauty counter, staying informed about launches and trends, providing welcoming and personalized customer service, maintaining brand presentation and hygiene standards, supporting merchandising, and encouraging loyalty engagement. The position requires regular interaction with customers and colleagues, dependable attendance, and the ability to meet physical and visual demands, use computers and register technology, and process transactions.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules/procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Relevant retail, beauty, or leadership experience of 3–5 years is preferred.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting relationships with clients and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, then implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with strong attention to detail.
- Demonstrate sound judgment and passion for the beauty industry.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Inspire and coach fellow Beauty Advisors, model collaboration, and support peers.
- Keep the counter polished, organized, stocked, and prepared for customers; maintain testers, signage, pricing, and displays according to brand standards.
- Review daily sales goals and help the team achieve sales goals and store results.
- Remind customers about loyalty benefits and ensure interactions end with a sincere thank-you.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
