Beauty Brand Expert - Lancome, South Park - Full Time

Macy's•San Antonio, TX

About The Position

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as a product educator and beauty enthusiast, creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role includes preparing the counter and team for the day, reviewing sales goals and product information, welcoming and assisting customers, maintaining clean and stocked testers and appealing displays, supporting merchandising updates, sharing loyalty benefits, and collaborating with colleagues. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. This position involves frequent customer and team interaction, standing and moving for extended periods, lifting, reaching, and using computers and other technology to perform job functions. Macy’s offers competitive pay and benefits, a dynamic and inclusive environment, and opportunities for learning and leadership development.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Sound judgment and a passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed on new launches, best-sellers, and beauty trends to support team education.
Coach fellow Beauty Advisors, encourage teamwork, and lead by example.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Keep the counter polished, organized, clean, stocked, and welcoming, with current signage and pricing.
Support merchandising updates and help maintain visually appealing displays.
Manage multiple priorities in a fast-paced environment with strong attention to detail.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.