Beauty Advisor - Lancome, Ridgedale - Full Time

Macy's•Minnetonka, MN

6d•$17 - $24

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You educate customers, provide product recommendations and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You use product knowledge and awareness of trends to introduce customers to products and innovations suited to their needs and style. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service. You also maintain a clean, organized, and shoppable counter and sales floor; keep signage and pricing current; support merchandise moves; share loyalty program benefits; and work collaboratively with colleagues. The role includes achieving sales goals, participating in sales events and ongoing training, and using point-of-sale technology and digital tools to support transactions and the customer experience. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Macy’s offers a dynamic, inclusive environment with competitive pay and benefits.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create personalized beauty experiences by building customer relationships and identifying customer needs.
Demonstrate product application and educate customers on beauty product benefits and use.
Provide product advice and tailored consultations, including makeup application and skincare recommendations.
Grow and manage a loyal client base through follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use clienteling tools to promote offers and product launches, and participate in sales events.
Stay informed about new arrivals, top-selling items, current trends, promotions, and product knowledge through ongoing training and vendor education.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Support colleagues with honesty, care, and collaboration.
Maintain dependable attendance and punctuality and follow employment policies and safety rules.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Competitive pay