Beauty Advisor - Lancome, Gurnee Mills - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert for customers seeking beauty products and advice. You create personalized, inspiring shopping experiences that build customer confidence and drive sales. You educate customers, demonstrate products, provide tailored consultations that may include makeup application and skincare recommendations, and stay current on products, innovations, and trends. You build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You also help maintain a clean, organized, and shoppable sales floor, support colleagues, and contribute to individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, move constantly, talk, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and create friendly, personalized conversations that build lasting relationships.
- Provide beauty advice, tailored consultations, product demonstrations, makeup application, skincare recommendations, and education on product benefits and use.
- Maintain current knowledge of beauty products, trends, new arrivals, promotions, and top-selling items through ongoing training and vendor education.
- Grow and manage a loyal client base through consistent follow-up, virtual outreach, clienteling tools, and personalized service.
- Meet and surpass daily sales goals by delivering exceptional service and participating in sales events.
- Acquire new customers by opening credit accounts and explaining loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Effectively use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Review sales goals and product information, collaborate with colleagues, and contribute to individual and store results.
- Finish customer interactions by ensuring customers have what they need, sharing loyalty benefits, and offering a sincere thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
