Beauty Advisor - Lancome, Mayfair - Full Time

Macy's•Wauwatosa, WI

7d•$15 - $22

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations that may include makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to products and innovations suited to their needs and style. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and sales goals. The role also involves preparing and maintaining the sales floor, reviewing sales goals and product information, welcoming and engaging customers, keeping counters and merchandise organized, refreshing signage and pricing, and assisting with merchandise moves. You share loyalty program benefits, support colleagues, participate in ongoing learning, and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and may include days, evenings, weekends, and holidays based on business needs and availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Deliver personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining beauty product benefits and use.
Provide beauty advice, product demonstrations, makeup application, and skincare recommendations as appropriate.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Welcome customers and create friendly, personal conversations that encourage lasting relationships.
Maintain a clean, organized, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support colleagues through honesty, care, and collaboration.
Maintain regular, dependable attendance and punctuality.
Finish customer interactions by sharing loyalty benefits, ensuring customers have what they need, thanking them, and, when appropriate, walking the package around.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice