Beauty Advisor - Lancome, Gurnee Mills - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert in beauty products and help customers have personalized, inspiring shopping experiences. You provide expert advice, product demonstrations, makeup application, and skincare recommendations, drawing on product knowledge and awareness of trends to recommend items suited to each customer. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and sales goals. Daily work includes preparing the sales floor, learning about new products, top sellers, trends, and promotions, and engaging customers with friendly, personal service. You maintain an organized and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves. You share loyalty program benefits, support customers through checkout, and collaborate with colleagues to deliver store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized beauty consultations, product demonstrations, makeup application, and skincare recommendations.
- Build and maintain customer relationships and a loyal client base through follow-up, virtual outreach, and personalized service.
- Educate customers about beauty products, their benefits, and how to use them; stay current on products, trends, promotions, and launches.
- Achieve daily sales goals by delivering exceptional customer service and participating in sales events.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches and support client loyalty.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Prepare for the workday by reviewing sales goals and learning about new arrivals, top-selling items, trends, and promotions.
- Collaborate with and support teammates to serve customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
