Beauty Brand Expert - Clarins, Woodfield - Full Time

Macy's•Schaumburg, IL

2d•Onsite

About The Position

Macy’s is hiring a full-time Beauty Brand Expert for the Clarins brand at Woodfield. The role is the brand’s go-to authority, responsible for driving sales, elevating the customer experience, and leading with product expertise and enthusiasm. The Beauty Brand Expert provides personalized consultations, educates customers and colleagues about products and trends, demonstrates beauty techniques, and helps customers develop routines. The role also supports and coaches Beauty Advisors, builds customer loyalty through clienteling, and collaborates with store leadership and vendor partners on brand strategies, events, and training. The Beauty Brand Expert reviews sales goals and business results, identifies opportunities, and implements strategies to grow the business in a fast-paced, goal-driven environment. They maintain a polished, shoppable counter that meets brand standards, including clean and stocked testers, current signage and pricing, and appealing displays. The position requires dependable attendance and flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology needed for job functions, including handheld equipment and cash registers, and ability to process register transactions.
Sound judgment and a passion for the beauty industry.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Lead by example, inspire teamwork, and support and coach fellow Beauty Advisors.
Review sales goals and stay informed about launches and top-performing products.
Maintain a polished, organized, and welcoming counter, including clean and stocked testers, current signage and pricing, and brand-standard displays.
Encourage the team to share loyalty benefits and ensure customers have what they need before leaving.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.